CfD Metadesign

research area

We envision a meta-platform comprised of existing and new platforms, for building a common understanding and fostering collaborative action. This meta-platform will consist of talks, seminars, documents, and other shared initiatives. We aim at sparking conversations within and outside the design field, both in the academic context and in the professional domain: we are reaching out to practitioners, design lovers, academics, and industry players.

Design Resources Repository 

The Center for Design is curating a collection of resources that might enlighten us to think about design, design research, and design practice in general as collaborative practice. We have been gathering different available resources and have built a Repository of design tools, trends, methods, publications, case studies, and podcasts to help designers and general practitioners easily find and access information and design materials, following the meta-design approach of enabling platforms for others to choose, design, and act.

*If you have design tools or links that you use or know of, please send them in so that we may add them to the repository.

Service Design Metrics

While there are many resources for service design professionals, there is rarely any mention of relevant service metrics. Most often, when metrics are referenced, they are high-level that capture the overall experience, such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and Customer Effort Score (CES). Furthermore, there lacks a comprehensive inventory of relevant metrics for service design professionals. Therefore, the goal of our work is to build a comprehensive inventory of service design metrics that are relevant as part of the service design process, as well as the validation of a service experience.

Team Members: Miso Kim, Houjiang Liu, Estefania Ciliotta
Partners: William Albert – Bentley University

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