243 Holmes

Heidi Kevoe-Feldman

Associate Professor

Dr. Kevoe-Feldman (Ph.D. Rutgers University) is an Associate Professor in the Department of Communication Studies at Northeastern University. Her research provides accounts of social conduct in both ordinary and institutional contexts, with a current focus on police-citizen interaction in University settings. Drawing on naturally occurring audio and video recorded interactions, she utilizes conversation analysis to examine topics such as accounts in routine police traffic stops, how callers and call takers manage ‘check wellness’ requests to police, and citizens’ reporting tips and rumors to police during a crisis. Dr. Kevoe-Feldman has also conducted extensive research on customer service communication, specifically looking at customers’ communication practices for breaking through organizational resistance. Her publications appear in peer reviewed research journals such as Communication Reports, Journal of Pragmatics, Discourse Studies, and Research on Language and Social Interaction. Prior to joining Northeastern University, she worked in the professional field as a marketing consultant for small start-up companies, managed the marketing and consumer promotions for a gaming website at a Fortune 500 company, and was a Business Development and Account manager for a hazardous waste management consulting firm in Washington, D.C.

Dr. Kevoe-Feldman teaches classes on nonverbal social interaction, theories of conflict and negotiation, crisis communication and image management, and also teaches the introductory course on principles of organizational communication. She holds office hours on her teaching days Monday, Wednesday and Thursday, and weekend hours by phone when she’s in the saddle. Her inspirational quote for the semester: “Three things you cannot recover in life: the word after it’s said, the moment after it’s missed, and the time after it’s gone.” ~Unknown


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