Departments
Art + Design, Center for Design
Education
- PhD in Design, the School of Design at Carnegie Mellon University
Awards
- Northeastern TIER 1 Grant (2018 and 2019)
Professional Experience
- Design Director (affiliated appointment), NuLawLab, School of Law, Northeastern University, Feb 2017 – present
- Senior User Experience Designer, Online Collaboration Team, Cloud Collaboration Technology Group, Cisco WebEx, San Jose CA, Jan 2013 – Jun 2016
- Instructor, School of Design, Carnegie Mellon University, Pittsburgh PA, Jan 2007 – Jun 2012
Research Focus
- Experience Design
- Service design
- Human centered design
- Design philosophy
- Dignity
- Autonomy
- Participation
Dr. Miso Kim ([email protected]) is an assistant professor of Experience Design in the Department of Arts + Design at Northeastern University. She studies service design through humanist frameworks. Specifically, she is interested in enhancing dignity, autonomy, and participation in service.
She holds a PhD in Design, an MDes in Interaction Design, and an MDes in Communication Planning and Information Design from the School of Design at Carnegie Mellon University. She also holds a BS in Architecture from Sungkyunkwan University in Korea. Prior to joining Northeastern, Miso worked as a Senior User Experience Designer in the Cloud Collaboration Technology Group at Cisco Systems in Silicon Valley, leading efforts to redesign WebEx’s virtual meeting experience.
At Northeastern University, she is teaching Experience Design courses and is working on service design projects such as Assisted Living Chronically Ill Patients’ Perspective of Home Care Needs: Using a Service Design Approach, Designing for the Technology Literacy of Older Adults, Designing Emergency Response Services Processes for Elderly Evacuees, Domestic Violence COVID-19 Rapid Response, The Archive of Service Storytelling: Designing for the Experience of Service Dignity, the Civil Rights and Restorative Justice Project, and Second Chance Pay It Forward: an Degree Attainment Program for Formerly Incarcerated Individuals. She is also the Design Director of the NuLawLab, the interdisciplinary innovation laboratory at Northeastern University School of Law.
At Carnegie Mellon University, she developed and taught service design, interaction design, and information design courses, while working on diverse interdisciplinary research projects such as the Domestic Manual Transformation Project for the United States Postal Service, the Public Informed Citizen’s Online Assembly for Deliberate Democracy, the Citizen Health Checkup Report for Korean Government, and the Mattress Factory Museum service redesign.
She has published in key journals and conferences such as Design Issues, the Design Journal, the ACM Conference on Human Factors in Computing Systems (CHI), Design Research Society International Conference (DRS), the International Association of Societies of Design Research World Conference (IASDR), ServDes, Affective and Pleasurable Design, and Interdisciplinary Practice in Industrial Design.
Research/Publications Highlights
Journal Articles
- Miso Kim. Designing for Participation: Dignity and Autonomy of Service In Design Issues, MIT Press, Spring 2018
- Miso Kim. An Inquiry into the Nature of Service: A Historical Overview In Design Issues, MIT Press, Summer 2018
- Renna Al-yassini, Miso Kim (corresponding author), and Steve Selzer. Designing a Service Design Curriculum In Touchpoint: The Journal of Service Design 3.1(2011): 66-71.
- Soojin Jun, Miso Kim (corresponding author), and Joonhwan Lee. The System Diagrams: Shifting Perspectives In Design Issues 27.2(2011): 72-89.
Conference Papers
- Miso Kim. Service as a System of Participation: A Case Study of a Participatory Economy Service, In Proceedings of ServDes 2018: Service Design Proof of Concept, Milan, Italy, June 2018
- Valeria Ramdin, Miso Kim, Rachel Pozzar, Yixuan Zhang, Xing Zhou, and Paul Pombelle. Resident Autonomy in Assisted Living Facilities: A Conceptual Framework for Transformative Service Research, In Proceedings of ServDes2018: Service Design Proof of Concept, Milan, Italy, June 2018
- Miso Kim (corresponding author) and Youngsoo Lee. Service Storytelling: Applying Storytelling Models to Shape Service Experience In Proceedings of the 9th International Conference on Applied Human Factors and Ergonomics (AHFE): Interdisciplinary Practice in Industrial Design (Springer), Orlando, FL, Jul 2018
- Yixuan Zhang, Rachel Pozzar, Xing Zhou, Miso Kim, Valeria Ramdin, and Paul Pombelle. Autonomy in Residential Care: Merging Design, Nursing, and Marketing Perspectives In Proceedings of the 9th AHFE: Interdisciplinary Practice in Industrial Design (Springer), Orlando, FL, Jul 2017 (Accepted, to be published in Summer 2018
- Youngsoo Lee and Miso Kim, A Study of Storytelling Model for Serviced Reality on AR and VR, Short paper, presented at the 22nd Busan International Film Festival VR International Forum VR Cinema and Storytelling, Busan, South Korea, Sep 2017.
- Miso Kim (corresponding author) and Youngsoo Lee. The Pain and Pleasure of Autonomy: The Role of Negative Emotion in Serviced Reality StorytellingIn Proceedings of the 8th AHFE: Affective and Pleasurable Design (Springer), Los Angeles, LA, Jul 2017
- Margaret Hagan and Miso Kim. Design for Dignity and Procedural Justice. In Proceedings of the 8th AHFE (Springer), Los Angeles, LA, Jul 2017
- Tony Poor and Miso Kim (corresponding author). Understanding Perceived Control: Principles & A Framework for Service Designers. In Proceedings of the 4th International Association of Societies of Design Research World Conference (IASDR): Diversity and Unity, Delft, The Netherlands, Nov 2011
- Soojin Jun, Miso Kim (corresponding author), and Joonhwan Lee. Rethinking System Diagrams: From Arranging Components to Organizing Action, Thought, and Possibility In Proceedings of the 5th Design Research Society International Conference (DRS): Design & Complexity, Montreal, Canada, Jul 2010
- Kursat Ozenc, Miso Kim, John Zimmerman, Stephen Oney, and Brad Myers. How to Support Designers in Getting Hold of the Immaterial Material of Software, In Proceedings of the 28th ACM Conference on Human Factors in Computing Systems (CHI), Atlanta, GA, Apr 2010
Book Chapters
- Robert Cavalier with Miso Kim and Sam Zaiss. Deliberative Democracy, Online Discussion, and Project PICOLA (Public Informed Citizen Online Assembly), In Online Deliberation: Design, Research, and Practice, edited by Todd Davies and Seeta Pena Gangadharan, 71-79. Chicago, IL: University of Chicago Press, 2009
Professional Affiliations
- Senior User Experience Designer, Online Collaboration Team, Cloud Collaboration Technology Group, Cisco WebEx, San Jose CA, Jan 2013 – Jun 2016
