Dr. Miso Kim (firstname.lastname@example.org) is an assistant professor of Experience Design in the Department of Arts + Design at Northeastern University. She holds a PhD in Design, an MDes in Interaction Design, and an MDes in Communication Planning and Information Design from the School of Design at Carnegie Mellon University. She also holds a BS in Architecture from Sungkyunkwan University in Korea.
Prior to joining Northeastern, Miso worked as a Senior User Experience Designer in the Cloud Collaboration Technology Group at Cisco Systems in Silicon Valley, leading efforts to redesign WebEx’s virtual meeting experience.еКShe studies service design through humanist frameworks such as arts, humanities, and philosophy. Specifically, she is interested in enhancing dignity, autonomy, and participation in service. At Northeastern University, she is teaching Experience Design courses and is working on service design projects such as the Archive of Service Storytelling, Elderly Autonomy, and Second Chance Pay It Forward.еКAt Carnegie Mellon University, she developed and taught service design, interaction design, and information design courses, while working on diverse interdisciplinary research projects such as the Domestic Manual Transformation Project for the United States Postal Service, the Public Informed Citizen’s Online Assembly for Deliberate Democracy, the Citizen Health Checkup Report for Korean Government, and the Mattress Factory Museum service redesign. She has published in key journals and conferences such as Design Issues, Design Research Society International Conference (DRS), the International Association of Societies of Design Research World Conference (IASDR), the ACM Conference on Human Factors in Computing Systems (CHI), ServDes, Affective and Pleasurable Design, and Interdisciplinary Practice in Industrial Design.