Dr. Miso Kim is an associate professor of Experience Design in the Department of Art + Design at Northeastern University. She studies service design through humanist frameworks. Specifically, she is interested in enhancing dignity, autonomy, and participation in service.
She holds a PhD in Design, an MDes in Interaction Design, and an MDes in Communication Planning and Information Design from the School of Design at Carnegie Mellon University. She also holds a BS in Architecture from Sungkyunkwan University in Korea. Prior to joining Northeastern, Miso worked as a Senior User Experience Designer in the Cloud Collaboration Technology Group at Cisco Systems in Silicon Valley, leading efforts to redesign WebEx’s virtual meeting experience.
At Northeastern University, she is teaching Experience Design courses and is working on service design projects such as Assisted Living Chronically Ill Patients’ Perspective of Home Care Needs: Using a Service Design Approach, Designing for the Technology Literacy of Older Adults, Designing Emergency Response Services Processes for Elderly Evacuees, Domestic Violence COVID-19 Rapid Response, The Archive of Service Storytelling: Designing for the Experience of Service Dignity, the Civil Rights and Restorative Justice Project, and Second Chance Pay It Forward: an Degree Attainment Program for Formerly Incarcerated Individuals. She is also the Design Director of the NuLawLab, the interdisciplinary innovation laboratory at Northeastern University School of Law.
At Carnegie Mellon University, she developed and taught service design, interaction design, and information design courses, while working on diverse interdisciplinary research projects such as the Domestic Manual Transformation Project for the United States Postal Service, the Public Informed Citizen’s Online Assembly for Deliberate Democracy, the Citizen Health Checkup Report for Korean Government, and the Mattress Factory Museum service redesign.
She has published in key journals and conferences such as Design Issues, the Design Journal, the ACM Conference on Human Factors in Computing Systems (CHI), Design Research Society International Conference (DRS), the International Association of Societies of Design Research World Conference (IASDR), ServDes, Affective and Pleasurable Design, and Interdisciplinary Practice in Industrial Design.